Privacy Policy

1. Information we collect

Information you provide

• account details, such as name, email address, role, organization, and authentication information;
• business and accounting records, documents, customer or vendor details, and configuration you submit;
• billing contact, subscription, invoice, and transaction information;
• messages, feedback, and information you provide when requesting support; and
• credentials or authorization needed to connect services at your direction.

Information collected through use

• device, browser, IP address, request, security, and authentication logs;
• feature usage, API activity, error, performance, and operational records; and
• information returned by connected services when you authorize an integration.

Stripe processes payment-method details used at checkout. LedgerLine receives related identifiers and status information needed to administer subscriptions, invoices, and payments rather than storing full card numbers.

2. How we use information

• provide, operate, secure, and troubleshoot LedgerLine;
• authenticate users, enforce permissions, and prevent fraud or abuse;
• process subscriptions, payments, taxes, and customer billing;
• deliver requested integrations, documents, notifications, and support;
• understand service reliability and improve product functionality;
• communicate about the account, service changes, and security; and
• comply with law, resolve disputes, and enforce agreements.

3. How information is disclosed

We may disclose information:

• to service providers that host infrastructure, store data, authenticate users, process payments, deliver email, monitor operations, or support the product;
• to connected applications and providers when you direct LedgerLine to exchange information with them;
• to members of your organization according to their roles and permissions;
• to comply with law or a valid legal process, or to protect rights, safety, and service security; and
• as part of a merger, financing, acquisition, reorganization, or sale of business assets, subject to appropriate protections.

LedgerLine does not sell personal information for money or use customer business records for third-party behavioral advertising.

4. Retention

We retain information for as long as needed to provide and secure the service, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce agreements. Retention depends on the type of record and why it is held. Backups and audit, security, payment, or accounting records may remain for a period after account closure. We delete or de-identify information when it is no longer reasonably needed, subject to these obligations and technical limits.

5. Security

We use administrative, technical, and organizational measures designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Customers are also responsible for access controls, credentials, user permissions, connected applications, and secure use of exported data.

6. Choices and requests

Account owners can update certain information in LedgerLine and manage subscription payment details through the billing portal when available. You may request access, correction, or deletion of personal information by contacting us in writing. We may need to verify the request and may retain information where permitted or required for security, accounting, legal, or other legitimate purposes.

7. Children

LedgerLine is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and address it.

8. United States processing

LedgerLine is operated in the United States. Information may be processed in the United States and other locations where service providers operate, subject to their safeguards and applicable law.

9. Policy changes

We may update this policy as LedgerLine changes. We will post the revised date and provide additional notice when appropriate. Your use of LedgerLine is also governed by the Terms of Service.